Quick answer: Shake your phone while you're using the app to open Report a technical problem, then tap Report a problem.
- Describe what happened, choose what you were trying to do, add a screenshot if you can, and tap Send.
- Keyboard problem? Take a screenshot or screen recording with your phone, then upload it.
- Your report can include your app version, device, and recent app activity.
- Turn shake-to-report on or off in Account Settings > App preferences > Vibration feedback.
- Reporting a member for abuse or spam? Use Block or Report on their profile instead.
If something in the app isn't working correctly, you can report it right from the app to help us fix it.
How to report a problem
- While you're using the app, shake your phone. The Report a technical problem window opens.
- Tap Report a problem.
- Briefly explain what happened or what's not working.
- Under What were you trying to do?, choose Messaging, Signing in, Editing my profile, or Something else.
- Tap Upload to add a screenshot or screen recording, if you have one.
- Tap Send.
Your report goes to our team for review.
Keyboard problems
The keyboard doesn't show in app screenshots. Take a screenshot or screen recording with your phone, then upload it in your report.
What's included in your report
Leave Include attachments and diagnostic info checked to send your app version, device, keyboard, and recent app activity with your report. Screenshots may include anything on your screen, including messages.
Turn shake-to-report on or off
Go to Account Settings > App preferences > Vibration feedback. You can also turn it off with the Shake phone to report a problem toggle in the Report a technical problem window.
Reporting a member?
Reports about abuse or spam shouldn't be sent here. To report a member, use Block or Report on their profile. See How do I report/block a member? For anything else, contact Customer Support.