How to fix common technical problems?

If you're having trouble using the LDS Singles site or app, many issues can be resolved with a few simple troubleshooting steps. Follow the instructions below based on the device you're using.

If you're using LDS Singles on the web

1. Clear your cache and cookies. Browsers store data to help websites load faster, but outdated information can sometimes cause errors. Clearing your cache and cookies may resolve the issue.
2. Update your browser. Using the latest version of your browser helps improve security and site performance.
3. Try a different browser. If the issue continues, try using another browser, such as Chrome, Firefox, Safari, or Microsoft Edge. This can help determine whether the issue is browser-related.
4. Turn off your VPN. A VPN may sometimes interfere with the site. Try turning it off, wait about 5 minutes, and then try again.

If you're using the LDS Singles app

1. Log out and log back in. This refreshes your account information, including new messages and member updates.
2. Uninstall and reinstall the app. This helps ensure you're using the most recent version of the app.
3. Restart your device. Turn your mobile device off and back on. A quick restart can often resolve temporary issues.
4. Turn off your VPN. A VPN may sometimes interfere with the app. Try turning it off, wait about 5 minutes, and then try again.

Still having trouble? If these steps don't resolve the issue, please contact our Support team for additional help.