Quick answer: Contact Customer Support; you receive an automated reference number after submitting.
- Use the same email address that created your account.
- Write a clear subject line and pick the right Topic.
- Add all relevant details in the Description field.
- Technical issue? Attach a screenshot and any error messages.
- In-app: Profile > Account Settings > Customer Support.
Law enforcement and legal requests follow the law enforcement and legal process requests article instead.
Need help? Our Customer Support team is here for you.
You can reach us anytime. We respond to every request and always aim to get back to you as quickly as possible.
To help us assist you efficiently, please follow these steps when submitting a request:
Tips for Submitting Your Request
-
Use your account email
Make sure you enter the same email address you used to create your account. -
Add a clear subject line
Choose a subject that reflects your question or issue — this helps us route your request faster. -
Include all the details
In the Description field, share as much relevant information as possible so we can get to work right away. -
Pick the right topic
Select the appropriate Topic from the drop-down menu. This ensures your request reaches the right team. -
If it’s a technical issue
Please attach a screenshot of the page where the issue occurred. Be sure to include:- Any error messages you saw
- What were you doing before the issue appeared
After you click Submit, you’ll receive an automated email with your reference number.
You can also contact us through your account:
- Go to your Profile via the left sidebar menu.
- Navigate to Account Settings > Customer Support.
- You’ll be redirected to the Help pages — just follow the same steps above to submit your request.
What this page does not cover
This page is for members who need help with an LDS Singles account. It is not the route for legal process. Law enforcement, government agencies and legal professionals should not send subpoenas, search warrants, court orders or preservation requests to Customer Support — see our article "Law enforcement and legal process requests" instead.