Quick answer: Missing notifications usually mean wrong email preferences, a spam filter, or push turned off on your phone.
- Go to My Profile > Account Settings > Notification Settings.
- Choose your email types, then click Save My Preferences.
- Search Spam, Junk, Social, and Promotions folders for our messages.
- Mark us a safe sender so future emails arrive.
- Push notifications: adjust in your Android or iOS app settings.
Still nothing after these steps? Contact Customer Support.
If you're not receiving our notifications, don't worry — this can usually be fixed in just a few steps. Please check the following.
Email notifications
Check your notification settings. Make sure your email notifications are set up correctly. You can update them at any time:
- Go to My Profile > Account Settings > Notification Settings.
- Choose the types of emails you'd like to receive.
- Click Save My Preferences.
Search your inbox. Use the search function in your email to check whether our messages were sorted into a specific folder, such as Spam/Junk, Social, or Promotions. If you find our email in your junk or spam folder, mark us as a "safe sender" or "not junk/spam" so future emails land in your inbox.
Push notifications
If you're not receiving push notifications, you can adjust these directly on your phone — available for both Android and iOS in your device's app notification settings.
Still not working?
If you've tried the steps above and still aren't receiving notifications, please contact Customer Support and we'll be glad to help.