How do I report suspicious or inappropriate behavior?

If you encounter suspicious, abusive, or inappropriate behavior, please report it. Reporting helps us maintain a respectful and secure community for everyone.

For information about acceptable behavior, see our Terms of Service.

How to Report a Member or Message

You can report members directly through the website or app. Reports are anonymous, and the other member will not be notified.

Report a Message

1. Open the conversation containing the message.
2. Tap the three-dot menu in the top-right corner.
3. Select a reason and add any relevant details.
4. Tap Block & Report and follow the prompts.

Report a Profile

1. Open the member's profile.
2. Tap the three-dot menu.
3. Select Block & Report and follow the prompts.

You can also block a member without submitting a report. Blocking prevents them from viewing your profile or contacting you.

If you can't report in the app

Sometimes the report option isn't there any more — the other member blocked you first, they deleted or hid their account, the conversation is gone, or you no longer have access to your own account. You can still report them: contact Customer Support with the details below. We can act on an account even when you can no longer see it, and a report sent this way is just as anonymous as one made in the app.

What to include in your report

The more of this you can give us, the faster we can identify the account and act on it. Send whatever you have — a partial report is still worth making.

• Screenshots. The single most useful thing you can send. See below for what makes one usable.
• The profile name as it appeared, plus their age, city, photos or job if you remember them.
• A link to the profile, or the profile ID, if you still have one.
• When it happened — the date and rough time of the messages or the profile you saw.
• What happened, in your own words.
• Anything they gave you off the app — a phone number, email address, social media handle or website, and any payment app username, wallet address or bank details if they asked you for money.
• The email address on your own account, so we can match the report to you.

Screenshots that help us

• Capture the whole screen rather than a crop. The name and photo at the top of a chat are often how we identify the account.
• Include timestamps wherever they appear.
• Send the whole conversation in order, not a single message — context matters, and so does what came before it.
• Add a screenshot of the profile itself as well as the chat, if you can still open it.
• Don't blur or crop out phone numbers, links, handles or usernames. Those details are how we find other accounts run by the same person.
• Attach the image files with Add file on the form. Messages you've retyped are harder for us to verify.
• Please don't send intimate or explicit images, even as evidence. Describe them and tell us where they appeared instead — we can find them without a copy.

Our team reviews every report and takes action when appropriate.

For the difference between blocking and reporting, see Blocking vs. reporting: when to use which.

For more information about staying safe while using the service, see our Dating Safety Tips article.