Why Can't I Log In?

Having trouble logging in? If you’re getting an error, or something just isn’t working, don’t worry — we’re here to help.

Try these quick tips to get back into your account:

1. Check the website URL
   Make sure you're on the correct site by double-checking the web address.

2. Sign in the same way you registered
   Make sure you're signing in using the same method you used when you created your account—whether that’s your email, Facebook, Apple, Gmail, or phone number.

3. Check for typos
   It’s possible there was a typo when you signed up. Look for a confirmation email in your inbox. Didn’t get one? Contact our Customer Support team.

4. Enter the correct code
   Didn’t receive your login code? Check your Spam or Junk folder. If it’s there, mark us as a trusted sender. Still no code? Reach out to Customer Support.

5. Update your browser
   Make sure you're using the latest version of your web browser.

6. Clear your cache and cookies
   This often fixes loading or login issues.

If you're still stuck, our Customer Support team is ready to help.